Product Integration
Super-Visions' solutions allows for integration with other critical components of the enterprise datacenter ecosystem, such as CMDBs, asset tracking systems, help desk applications, optional third party consoles, and third party monitors. We collect and manages data via secure web services for use in customer portals, enterprise reporting tools, and other applications.
Some examples of successfully deployed integrations include:
Help Desk / Ticketing System Integration:
Our solutions allow for bi-directional integration with external help desk or trouble ticketing systems, such as Remedy or Magic, enabling trouble ticket creation direct from the monitoring Console in response to an event.
Optional Third Party Console Integration:
While we can offer comprehensive, role-based dashboards and consoles, you may also wish to use an optional third party console to display information if your existing processes are heavily linked with it. For these scenarios, We can provide information to external consoles via automatic data feeds.
Asset Management / CMDB Integration:
Adds, changes, and deletes to monitored elements can easily be imported through a standard API to external CMDB systems.
Third Party Monitor Integration:
Super-Visions can also collect data from proprietary or legacy monitors that you may wish to continue using, allowing for a single, consolidated view across all your systems and devices.
Enterprise Connectors
These connectors to integrate our monitoring systems with other IT Service Management tools to provide a holistic picture of IT Service Levels.
- Remedy
- HP Operations (formerly OpenView)
- Heat Request Tracker (R/T)
- BMC Patrol Enterprise Manager
- IBM Tivoli Enterprise Console
- CA TNG
- OTRS
- Keynote
- CalAmp
- Telalert
- Groundwork Monitor
- ClearPriority
- Oblicore Guarantee
- SCOM 2007
- MOM 2005
- Spectrum
- CiscoWorks
- Dell Open Manage
- Oracle
- Altiris
- ...