Service Level Monitoring
In order to strategically align the business with the IT department and optimize the value of their service offerings, many organizations are implementing ITIL-based service catalogs.
Super-Visions provides your company with a central source for all IT and business services. It ensures that service information is accurate, consistent and available to manage your business. Our solutions go beyond service authoring and leverages contract and service level management capabilities to enable your company to more rapidly create underpinning contracts (UPCs), operational level agreements (OLAs), and service level agreements (SLAs) as well as track and manage changes over time:
- Define and standardize current service offerings through an ITIL-based service catalog Create standardized SLAs using out-of-the-box pre-defined ITIL-based content
- Accurately report on your SLAs, OLAs and UPCs with increased insight and processes transparency
- Manage SLAs throughout their contract lifecycle and status
- Reduce mountains of paper by providing an organized, structured way to store and manage services and SLAs
- With the proper foundation in place, your company will leverage clear, concise information and effectively manage services from both the business and the IT aspect.
Super-Visions gives your organization the tools it needs to consolidate service offerings into service catalogs, standardize SLAs using "best practice" templates, and manage SLAs throughout the service and contract lifecycles. And when your organization is ready to graduate to a full-blown service level management system, you can leverage your efforts without reinstituting the contract structure.
Manually collecting data from a number of sources, assembling it in spreadsheets or other custom built systems, and aggregating this information into usable service level performance is a labor intensive, time consuming process and highly prone to human error.
Because the reliance on human capital is inefficient, SLA performance reports are typically delivered after the period has ended, and are often late. As a result, the organization has no opportunity to correct underperforming services, debates over performance invariably occur, and customer satisfaction is negatively affected.
Service level management automates the process of capturing performance targets, defining how these targets are measured, monitoring performance against these targets in real time, taking action based on this performance, and collaboratively reporting performance to both the service provider and the service consumer.
Leveraging Service Level Management to manage your company's performance obligations will enable you to reduce the costs of managing your IT and business operations, improve customer satisfaction and retention, increase company profitability and revenue, and reduce the risk of business operations.
Our expertise in structuring complex & multilevel SLAs ensures that even the most challenging operating environment is measured accurately. Our flexibility as a business partner has been driven by our willingness to understand our customer's needs and find the right solution for you.
Super-Visions' solutions are specifically designed to support large-scale, rapidly evolving and changing infrastructures. Our solution has the ability to scale to handle extremely large numbers of users, data sources, SLAs and customer reports. Its proven scalability enables true enterprise-wide Service Level Management and its focus on standards reduces total cost of ownership.
This complete offering enables your company to activate the linkage of operational performance to contractual obligation. The solution monitors performance data against SLAs in real time and integrates multiple data sources in the calculation of a single metric using powerful business logic. As a result, service component data is leveraged into meaningful information that helps your organization run its business.